Please be considerate of other residents when using the laundry room. Remember that all of our residents need to use the machines, so please remove your belongings in a timely fashion. Each load should only be approximately forty-five minutes. Now, we know that there are a lot of new faces around Colonial Homes , but we just want to remind everyone that it is required that you have a standard size basket when using the free laundry service. It is very difficult for our staff to differ who’s items are who’s if not done properly. Also, during the hours of the laundry service , it is very important that our staff has complete access to all machines in the South laundry room. There is a North laundry room that is open as well, we ask that everyone go there while the service is in use. This way everyone gets there laundry on time. Thank you in advance for your cooperation.
LAUNDRY SERVICE POLICIES & PROCEDURES
Colonial Homes is proud to offer our residents a free wash and fold laundry service. This service is open7:30am- 3:30pm in the southside laundry room Monday thru Friday except for holidays. The attendants will wash, dry and fold your laundry according to your instructions on the sign-in sheet. All you have to do is bring your laundry in a MEDIUM SIZE LAUNDRY BASKET to the Southside laundry room and write your name, apartment number and washing instructions on the sign-in sheet. The attendant will let you know an approximate time that your laundry will be finished. The first 35 baskets brought in will be done the same day by 3:30pm. Residents who prefer the attendants to use a different detergent and/or fabric softener must provide it in the laundry basket at the time that the laundry is dropped off. Residents who desire to do their own laundry may do so anytime at the Northside laundry room. The Southside laundry room will be available for self-service after 4pm Monday-Friday.Please note that both laundry rooms will be available for self-service on weekends. Below are the policies and procedures for the Colonial Homes laundry service:
1. The laundry service is for the residents of Colonial Homes ONLY. Laundry of your guests, friends, family, etc. is not included in this service.
2. Please make sure that your apartment number is written on the MEDIUM SIZED laundry basket.
3. Residents will use the sign-in sheet at the attendant counter to indicate their name, apartment number, time of drop-off, wash and dry cycle settings and any special instructions. In the absence of this information, the attendants will use their best personal discretion.
4. This service is limited to ONE medium size plastic laundry basket per APARTMENT per day (Not one basket per resident per day). The maximum dimensions for the laundry basket are 26” long, 19” wide and 14” deep. Laundry will not be accepted in larger containers, bags, suitcases, boxes, wicker baskets, etc. Also, the basket must be in good condition. Resident is responsible for purchasing the basket and replacing the basket when necessary. Weight of the laundry must be at least 10 pounds and not more than 21 pounds which is the dry load capacity of the washing machines. Any laundry that exceeds the weight limit will not be washed.
5. Due to health hazards, we must require that all undergarments (bras, panties, underwear, boxers, etc.) must be placed in a mesh garment bag. These bags can be purchased at Target, K-Mart, Linens & Things, etc. If they are not in these bags, the laundry cannot be done.
6. This service is intended for medium to large loads of laundry of the same type (whites, colors, & towels). Residents are responsible for sorting and inspecting their laundry prior to bringing it to the laundry room. Attendants must be able to put the entire contents of the laundry basket into a single washer without regard to colors that could fade or foreign items such as candy, gum, pens, jewelry, coins, paper money, keys, etc. Mixed loads, small loads less than 10 pounds and large loads greater than 21 pounds will not be accepted. Also, attendants will not accept rugs, large blankets, comforters, curtains, baby diapers or any unsanitary clothing.
7. Colonial Homes Apartments (including staff, owners, representatives, or laundry service attendants) are not liable for the loss or damage of any resident’s laundry except in the case of an intentional, willful act of negligence by an attendant.
8. In order to make the laundry service operate at the highest level of efficiency, the laundry attendants will not match and fold socks. The socks will be washed, dried and placed neatly in the resident’s laundry basket.
9. Due to the lack of space in the laundry room, the laundry attendants will not be able to hang dry laundry items. Any items that need special care should be done by a dry-cleaning service or personally by the resident.
10. Any laundry that has not been picked up by 3:30pm Monday thru Friday will be secured in a locked storage area. Laundry keys are provided for after hour entry and will need to be signed out with the office.
11. Resident must pick up their laundry in a timely manner. We are unable to store laundry due to a lack of space.
12. The maximum amount of laundry that the attendant can complete in one day is 35 loads. After 35 loads have been accepted, the attendants will not accept any more laundry. The laundry will need to be dropped off the following day.
13. Any resident that wishes to do their own laundry will have full use of the Northside Laundry room 24 hours a day and use of the Southside Laundry room after 4:00pm during the week and 24 hours on the weekends.
14. Residents that do not adhere to these policies and procedures and create confusion with the laundry service will lose their free laundry service privileges. Furthermore, ANY residents that are disrespectful or vulgar to the laundry attendants will lose their laundry service privileges permanently. Residents involved in the eviction process will not be permitted to use this service.
The staff at Colonial Homes Apartments is committed to improving the standards of apartment living in Atlanta. We want to spoil our residents with a convenient, professional laundry service that will exceed your expectations. We are committed to maintaining the highest standards of excellence and treating our residents with respect. If you feel that these standards are not being upheld, please call the office (404.355.0580). Thank you for being a part of our community.
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At Colonial Homes, we strive to make our residents feel safe and comfortable in their homes. For preventative measures, please use the following tips in securing your homes and vehicles.